Boston IVF – The Downtown Center

Very knowledgeable. Made a difficult seem easy and not as scary. Made me feel comfortable and happy to proceed

I am thoroughly disappointed with the service at Boston IVF. Reaching out to them is nearly impossible—there's no way to speak with someone live, and when you finally connect with a staff member, they are completely unhelpful. Having an actual question about your care plan seems to be an affront to them, as they belittle you for seeking clarity. They have consistently messed up critical elements of our care. They’ve bungled medicine orders, missed appointments in their system, and provided no follow-up on test reports. Shockingly, they even had incorrect information about us and our medical history. This level of incompetence is unacceptable. Boston IVF's approach feels incredibly disingenuous; you’re treated like just another number being pushed through their flawed system. The lack of genuine care and professionalism is appalling. Avoid this place if you value your health and peace of mind.

While we did have a positive consultation experience with Dr. Resetkova in January, and would have gladly proceeded in working with them....we found working with the billing office to be unusually stressful and unpleasant. The hostility we faced over trying to get claims submitted to insurance was unprecedented and clearly sought to abuse us of our rights as consumers. Though we did eventually succeed and the claims were submitted, no one should have to make such a concerted effort to avoid a blatant consumer rights violation under state and federal regulations in addition to Boston IVF contractual obligations with our insurance. If using this clinic, please do know your rights as a consumer and be prepared to self advocate.

I was originally a patient with baystate IVF, was never informed that they closed down and no one called me. I waited five months for an appt that no longer existed. Once I got in touch with someone through Boston IVF (since they bought out baystate ivf) I was told that they were going to bring me in as soon as possible and was told that they were tentatively putting me in for match 8th. They were prompt to get my insurance information and was told I was going to get an appt confirmed that week, this was over a month and a half ago. And the appt they put me down never existed, and I was never called about it. I have called 3 separate times and left voice mails and not a single person can call me back. I have been waiting 7 months for a fertility appt and feel very defeated with this whole process.

Absolutely terrible experience. Constantly got the runaround from staff. We called to challenge a bill and were told it was being reviewed by their team and they would let us know. Followed up several times, always got the same answer. We never heard from them about it… until we were sent to collections. Seems like the “review process” was an excuse to avoid talking to us about our problems with their service. Can’t speak to the quality of their customer service because a dozen calls (with voicemails) to the patient advocate went unanswered. Go elsewhere.