RMA Southern California – Newport Beach

I went to this clinic in 2023. I was treated less than a human being, which led to an emotionally painful experience. I spoke with Dr. Ghazal about the treatment I received and that I paid for services not rendered. I asked for a refund for services not done and she agreed to refund me. I was on the fence about doing another IVF cycle. She agreed to let me think about it before obtaining the refund, without a deadline. I decided to think about it for a while. I called the office in October of 2025 to ask for my refund that was agreed upon. No one has called me back. The receptionist stated she would pass my request on to the East Coast office that handles financial dealings. She said they should call me within two weeks. No one called back. I have made multiple attempts to speak to someone at the clinic who could assist. The only thing I have been able to do is leave messages with the receptionist that have NEVER been returned. They also didn't respond to my complaint with the BBB. IVF is an emotional rollercoaster. We are human beings, not dollar signs. Anyone who has gone through this knows how difficult it is. I have since found out from other specialists that the IVF cycle should not have been done until after I had a surgery that could have improved the outcome. Dr. Ghazal seemed kind at the time, but her staff were rude, especially in email communications. They had no problems returning my calls and emails when they were getting something out of it. I also think "certain" types of people were treated better. Do not go to this clinic. If you can afford the consultation fee at multiple clinics, do so. However, doing that is not a guarantee of good care. Some of these clinics put on a good show at your initial visit and then change for the worse. Choose a place you feel safe and cared about, at the very least. I am still hoping to get this matter resolved.

AVOID THIS CLINIC. After 3 strikes you should be out, I gave them 5. I am so sad with this whole process and I hope this review helps other women avoid this terrible practice. I am still waiting for “a follow up call” weeks later once again so I feel it’s finally time to share my horrible experience. Please note— I rarely write reviews (this is probably my first one), but I feel it’s important to share my experience given the sensitivity of fertility care. While Dr. Gazelle has an impressive background with degrees from Harvard and Stanford and is very knowledgeable with statistics, my overall experience was extremely disappointing and, honestly, disheartening. From the start, the practice felt disorganized and impersonal. Her staff was kind when you reached them, but there were no check-ins, no follow-ups, and not even confirmation that my appointments were on the calendar—I had to constantly call to make sure I was scheduled. I was doing more work than them. Every appointment required pre-payment in cash, even before a short five-minute Zoom call, and Dr. Gazelle was consistently 15–30 minutes late, both virtually and in person. The promised “concierge liaison” never followed up regarding my lab work. Again, I had to reach out 3x to get loaded into my portal and each time they were loaded wrong. If I wanted to review the results I had already paid for, I was required to book another appointment and pay an additional $125 just to have them explained. Oh and note, the doctor won’t get on the call until the cc transaction has processed. Please also note I do not care about paying cash for great service or medical care. We are financially sound. But the way they demanded the funds were just weird. I am business owner and this isn’t the correct etiquette. After only a few tests (which in my opinion were not thorough), she quickly labeled me as “unexplained infertility” and immediately steered the conversation toward IUI—while simultaneously telling me it probably wouldn’t work—and then pushed IVF as the only real option. “You must be exhausted after a year of trying on and off— IVF is probably the best easiest route for you now.” (Manipulation tactic— “exhausted”.). I came to her for answers not a magic $30-60k procedure that also could fail. No answers were given as everything she found was extremely healthy and normal. Beyond the financial frustration, what hurt the MOST was the lack of compassion. Fertility treatment is already one of the most emotionally vulnerable journeys a person can walk through, and I felt unseen, unheard, and treated more like a number than a patient. What should be a supportive and hopeful process felt transactional and even fear-driven. My feedback: This clinic desperately needs better systems, better communication, and above all, better patient care. A strong degree means little without empathy, organization, and follow-through. I cannot in good conscience recommend this doctor, despite her impressive credentials.

Our experience with Rise Fertility, and specifically with Dr. Ghazal, was incredibly disappointing and emotionally draining. This clinic completely failed to provide the care, empathy, and professionalism that any patient--especially one going through fertility treatment--deserves. Dr. Ghazal showed no compassion throughout the process. She rushed through every interaction, and the follow-up call after a very emotional stage of treatment was cold, brief, and dismissive. There was no space for questions, no emotional support, and no sign that she truly cared about what we were going through. Sadly, the lack of empathy wasn't just limited to the doctor. The nurse practitioner we dealt with also showed no concern or sensitivity toward our situation. Despite seeing how emotionally impacted my wife was, no one at the clinic showed even the slightest bit of compassion. To make matters worse, after paying over $20,000 for treatment, the clinic had the audacity to charge us just to access our own medical records. That was not only unethical--it was a slap in the face after an already heartbreaking experience. We would never recommend Rise Fertility to anyone. The emotional insensitivity and lack of patient care here are unacceptable. Please look elsewhere if you're seeking support, empathy, and professionalism during such a vulnerable time

This review and my gratitude for Rise Fertility are long overdue. A year ago as a single woman in her mid-thirties, I made an empowering decision to freeze my eggs at Rise Fertility. From the start, the team’s warmth, compassion, and professionalism made all the difference. Dr. Ghazal was thorough and honest, ensuring I felt informed and at ease throughout the process. Her nurse, Laura is excellent! She went above and beyond, offering continuous support and genuine care that turned an intimidating process into a positive one. The medications were tough on me physically and mentally but as I reflect back, the relief I feel in regards to the pressures of the biological clock made it all worth it. Thank you to the entire team for your dedication and kindness. I couldn’t have asked for better care and support during such an important step towards my future. I highly recommend Rise Fertility for any fertility treatments.

If you're looking for a fertility clinic with a personal touch, where the staff knows you by name and genuinely cares about your well-being, Rise Fertility is the place to go. I was referred to Dr. Ghazal by my GYN, and from my very first appointment, I felt informed - Dr. Ghazal clearly explained all my options without any pressure, helping me make the best decisions for my situation. Over the course of a year, the team at Rise shared both good and difficult news with me, but they were always compassionate and supportive. I highly recommend Dr. Ghazal and the entire team at Rise Fertility. Thanks to their care, I am now 4 months pregnant and couldn't be more grateful!