Pinnacle Fertility Washington – Tacoma

Their billing is always a mess. You pay everything you're supposed to at the time of service and then they tell you, you have remaining balances. They don't know how their own billing works and it takes so much of your time and energy. Or you ask what the charge for the visit is when you check in and they say there is no payment due for today and you assume that it must be included in the lump sum they charged and get home and they tell you you again have a balance due?? What?? I asked specifically for this reason. None of the receipts have the actual service listed so you can't keep track of what payment was for what. It just says encounter with Dr. It's very unprofessional. I would recommend traveling to Bellevue for IVF. I hear they have a much more competent clinic up there.

I have nothing but positive things to say about our experience with Dr. Barker at Pinnacle Fertility Washington. We had a poor experience at another clinic in the Seattle area that left us devastated. We reached out to Dr. Barker and she was able to get us in quickly and provide answers we were not given at the previous clinic, calming our nerves. She was with us every step of the way as we navigated next steps throughout our journey. I only wish we went to Pinnacle first and could have avoided the poor experience we received at the other clinic. You will not be disappointed. Dr. Barker and team are kind, their systems are interconnected so it is easy to get questions answered, and we truly felt like we were receiving the best care possible.

Been with Pinnacle Fertility for over 5 years and have been so happy with my care. Dr. Mazur is incredible to work with and the entire staff is attentive and friendly. I’m so grateful we chose to go here. The entire team was so knowledgeable which was so comforting during an emotional and overwhelming time. This clinic gave us hope when we needed it most and we will forever be grateful!! Highly recommend for anyone beginning or continuing their fertility journey.

Working with SRM was great. All the staff were very kind, understanding and proficient in what they do. I don’t believe I would be here at 16 weeks pregnant if it weren’t for Megan Jacklin. She is the best and the Tacoma office is lucky to have such a well rounded nurse practitioner and midwife. I have had excruciating pain whenever anything goes through my cervix in the past. Whether that was an IUD insertion/removal, fertility testing or an IUI, it was awful. I was talking through options of whether or not I could go through another one and what my options were. I decided to try again and do it anyway after the first IUI was unsuccessful even though it was really painful. Megan did my second one and talked me through the whole thing. She was able to help me with my breathing and lower the lights as well as explain what she was doing. We got to the last step where she was going to do it and said she was already done! I didn’t feel a thing, it was amazing. Now I know that might not be the case every time but it’s amazing what those techniques can do and she is a rockstar. Dr Mazur was quick to jump on calls, answer questions and be understanding about what we were feeling throughout the process as well. Only issue I had with the office was the billing. I think there were other reviews that also had issues with billing. If you have fertility benefits on your plan just make sure they do it correctly. I only had 2 IUI’s and yet all the cycles where I was just taking the medication and doing ultrasounds with timed intercourse were billed as IUI packages. Super annoying, just check to make sure they are billing correctly as follicular ultrasounds if that is all you are getting. Still hasn’t been fixed but at this point I think it’s just the insurance company that has overpaid by thousands although I’ve tried calling multiple times to fix it over the last 6+ months. Also make sure to call them out if they say you owe at your appointment and you know it should be different. They would often say that to me and it wasn’t accurate. At one point I had overpaid by a lot of money. CHECK YOUR BILLING CODES. And don’t trust the financial advisors and their quotes, mine were never right and then when I called to fix things they never were fixed. I ended up going in for cycles and having them zero out the expected cost you have to sign off on before treatment because we were “waiting for it to be fixed”. Finally started billing correctly in the end but all the issues in the middle never got solved.

I started my journey with SRM Tacoma in April 2023. I was assigned to Dr. Mazur. We went through 3 rounds of egg retrieval and 4 rounds of embryo transfer. I just had my twins last September! Dr. Mazur was very passionate about all our concerns and planned accordingly with each attempt. We never got the chance to have any procedure under his shift, but he did the ultrasound that revealed our twins with heartbeats! To all of you, while it might look like there is no light at the end of the tunnel, keep positive, and it might just happen! Life is full of surprises!