Kofinas Fertility Group

I had a really frustrating experience with Kofinas Fertility Group and feel like I should share it for anyone trying to make an informed decision. I was told upfront that they were in-network with my UHC Empire Plan. Based on that, I moved forward with testing. After claims were processed, I found out that while office visits were partially covered, imaging done in the same office by the doctor was billed out-of-network and denied. That was never clearly explained to me beforehand. For context, I've been to two IVF clinics while living in Florida and used the same NYC insurance. Both of those clinics gave me a full breakdown before I even met the doctor -- what insurance would cover, what might not be covered, and realistic out-of-pocket estimates. That level of transparency made a huge difference. I didn't get anything close to that here. A good example of the communication issues: the cost of my husband's sperm analysis was never brought up proactively. I only learned about it because I specifically asked during the appointment scheduling call. If I hadn't asked, it would have come as a surprise at the appointment. I also know my insurance would have covered that service if the clinic were truly in-network. This is just one example of how things are handled. When I started asking questions, I got vague answers. I was told they would "eat the cost" of denied claims, but nothing was put in writing. At the same time, I was told I'd still be responsible for larger procedures and testing. When I asked for clear pricing, I was told costs depend on what insurance pays, which made it difficult to understand what I'd actually be responsible for. The financial responsibility meeting was also uncomfortable. Asking basic questions seemed to annoy the person I was speaking with. When I spoke to a supervisor, the tone felt dismissive and there was no acknowledgment that I had been told they were in-network in the first place. Also, none of the phone calls are recorded, so there's no way to go back and verify what was said. I do want to say the nursing staff at the Staten Island office are absolutely wonderful. They were kind, patient, and supportive every time I interacted with them -- truly the best part of my experience. Dr. Peter has a calm bedside manner, but I personally found it hard to fully trust the guidance when there didn't feel like there was alignment between what was being emphasized to me and the overall approach. For me, that consistency matters when I'm making important health and financial decisions. Fertility treatment is already stressful enough. The last thing patients need is confusion around insurance and billing. Clear, upfront information should be standard before starting any testing. If you're considering this clinic, I would strongly recommend: getting everything in writing regarding what is actually in-network asking for a full itemized cost breakdown upfront confirming how imaging, labs, and procedures are billed I wish I had done that before starting here.

⭐️⭐️⭐️⭐️⭐️ I cannot say enough amazing things about this clinic. From the moment you walk in, the nurses and staff treat you with such kindness, warmth, and genuine care. They are the sweetest people ever and make you feel completely supported during every step of the journey. Dr. B is truly exceptional—knowledgeable, compassionate, and attentive. He takes the time to explain everything, answer questions, and make sure you feel comfortable and confident. You can tell he genuinely cares about his patients and their success. This team goes above and beyond to provide not only excellent medical care but also emotional support, which is so important during this process. I highly, highly recommend this clinic to anyone looking for a place where you’ll feel cared for, encouraged, and understood.

I can’t thank Cecilia enough for the extraordinary support she gave me. She went far beyond the scope of her job to help me get my second round of IVF covered by insurance—something I honestly didn’t think would be possible. From the very beginning, she was proactive, thorough, and incredibly compassionate. She took the time to understand my situation, navigate the complex insurance process, and advocate on my behalf every step of the way. Thank you again Cecilia!

I cannot thank the staff at Kofinas Fertility Group Staten Island enough for their support , flexibility, and compassion throughout my fertility journey. They allowed me to come for monitoring appointments before office hours due to my work schedule. This helped make me feel less anxious about the process. Dr. B is so caring, knowledgeable, and professional. It is evident that he truly cares about his patients. Sadie, Kleo, and Norma are wonderful nurses and were always available to answer my questions and helped to make me feel comfortable at each appointment. Janine was always friendly and helpful as well! I will be forever grateful for my experience here. I had many procedures at the Kofinas Manhattan Reproductive Surgery Center and they were also amazing!

The team here is absolutely amazing! They are caring and kind and made me feel like part of a family. Infertility can be hard and very emotional and they made me feel comfortable and helped me stay positive throughout the journey. Dr. B made each visit feel like it was personal for him too, he remembered details from our conversations and my history that shows me he truly cared. Every member of the staff treated me like a friend, always welcoming, helpful, and excited to see my son at each visit. Kofinas fertility not only brought me my beautiful baby boy 2 years ago but they did it again with another recent successful experience. I can’t express how grateful I am for their role In making my family feel complete, something that once felt like it may never happen. I would recommend them 1000 x over.