Fort Worth Fertility: Kaufmann Robert A MD

My entire process from start to finish has been handled with so much care. I am a planner and details kind of person and admittedly a nervous person. The entire office has welcomed me and held my hand every step of the way. Even when I had a complication Dr Kaufman personally saw to it that I was okay- after hours! Could not recommend them more for care and hoping to bring many babies to the world in our near future.

Horrible communication from staff and refused to do prior auth for medication so I paid $900 on just medication. Spoke with office manger who just excused the staff behavior but admitted they have this issue a lot. Go to Dr Gada in southlake if you can. so much less stressful and only paid $60 on medication because they did prior auth.

Please find a different clinic that will actually help you navigate to the root cause of your infertility. I would look into NAPRO. Would not recommend this clinic. This review reflects the quality of care I was provided.

Do yourself a favor and don’t even bother wasting money here. Incompetence and lack of accountability all around; starting with Gladys. During our first visit, my wife was supposed to be prescribed particular medication for follicle growth (Letrozole) but due to a “clerical error”, the medical was not prescribed. My wife contacted Gladys who doubled down and insisted she had prescribed the medication and that my wife was wrong. My wife works in a hospital setting and routinely sees prescription orders, she would know if the medication had been on the order and IT WAS NOT. So the first procedure was a waste of time and money. Onto the second procedure, when asks why the necessary medication never made it to my wife’s hands, Gladys shifts blame to one of the clerks who worked the front reception desk, now saying the first order “wasn’t filled on time” which is why my wife didn’t have the medication she needed the during the first procedure. Again, no order for the medication was EVER even prescribed. Even after admitting this screwup, no compensation was offered. For the second procedure, my wife was prescribed 3X the dosage of the medication she was supposed to take the first time around, reason being: the medication didn’t have the desired effect the first go. Yet again we informed the doctor’s office that she WAS NOT prescribed the medication the first time. In one ear and out the other, didn’t bother listening to a word. After the second procedure was completed, we were advised we’d receive a phone call if it was good news, and an email if it was bad news. We didn’t receive either the day we were supposed to hear back, so my wife had to call them only to be lied to yet again and told that the office tried to call twice and the results were negative. No voicemail left or email sent. After deciding to go another route, we asked for all copies of medical records which we were told had to be picked up in person as they could not securely email them. We were told the office would call us when they were ready to be picked up, usually within 15 days. After a week, my wife calls and is told the copies were ready and had been for a few days…more lack of communication on their end. Go to pick up the copies and, of course, information on the first procedure is missing. I called Dr. Kaufman who informed me he would speak with the records department first thing in the morning. After a few days, the information on the first procedure was emailed to my wife and, upon reading over it, they stated not only was my wife prescribed the missing medication during the first procedure, but that she took it and it showed no effect. In closing, I hope this review helps someone avoid the stress and anxiety this endeavor put us through. I can understand errors and mistakes occurring in any medical field but to be lied to over and over again with no responsibility taken and blame passed around is unacceptable.

I can’t say enough wonderful things about Dr. Kaufmann and his team. From our very first appointment, Dr. Kaufmann made us feel heard and cared for. He has an incredible bedside manner—patient, compassionate, and thorough—and he takes the time to explain every detail in a way that feels clear and reassuring. His calm and caring approach made such a difference throughout the IVF process. My nurses, Ivy and Megan, were also absolutely amazing. Megan took the time to really get to know us, checked in often, and was always so quick to respond whenever I had a question. I always felt supported, informed, and genuinely cared for every step of the way.