Fertility Centers of New England Bedford

The goal post always changes so they can have another service to charge me for. I have been patient, but they do not provide any information regarding what is happening next. I work in social services and understand you get busy, but I still provide my clients with knowledge about their individual case. I am not a person, I am a paycheck. Currently working on getting my information and finding another program to work with. My husband has Cystic Fibrosis and it’s been almost a year since his sperm extraction. Once again, I have more blood work, more tests that have already been done numerous times. If you want an open and honest fertility team, do not go here.

We are actively preparing to do an IVF cycle and feel we are in great hands with Dr. V! She made us feel like she took the time to review our entire health history and our treatment plan was fully individualized to us. The patient portal is easy to use and departments are quick to respond. We are excited to move forward!

Dr. Vitiello is great, and to the point! Michelle M. in the financial/insurance department has gone above and beyond in assisting me with my authorization/referral for IVF. The sonographer and lab tech are also so sweet, especially for how early in the morning we're coming in! The nurses are also very quick to get back to me on prescription refills and any questions I have. The portal is great! I've had a wonderful experience thus far! Update: Recently had my beautiful twin girls!! Couldn’t be more thankful!

I have had nothing but a great experience so far. They have been extremely responsive and have answered any questions I have had. The Doctor is very thorough in her conversations and she makes me feel very supported. She will go out of her way to call me to make sure I am doing well. I appreciate how important they make me feel and that I am not just a number.

My husband and I had our intake appointment last August. Our doctor promised the center would help us navigate the coming months and we’re there to support us. She then explained I would need to call on the 1st day of my next period and would be scheduled to be seen for tests on day 3. She also explained my husband would need a seamen analysis asap. She also broke the cardinal rule of patient care and promised we would be pregnant in 6 months to a year setting us up for excitement that would be more pain and heartache. We scheduled my husbands analysis and then waited for day 1. On day 1 I called and was told to message in the app so I did. I was then told on the app they couldn’t fit me in. I was extremely confused as I was told what to do and told I would be seen. After sending a follow up message explaining my confusion I was met with cold staff who told me I should have known it doesn’t work that way and it’s not their fault they don’t have time for me. At this point I was told I’d have to try again the following month. While I sat waiting my husband had his analysis. I then had extremely heavy bleeding happening so I again reached out and was told to they couldn’t help and to call my primary care. At this point I was ready to move to another clinic but we still wanted my husbands results. We never heard from them. We are now in April of the next year and starting at a new clinic from scratch. We once again reached out to them to get his results and have to jump through hoops to get them. I DO NOT RECOMMEND this clinic and highly suggest you look elsewhere especially if you want to be supported through this journey!