CCRM Fertility of Scottsdale

The staff here are incredibly friendly. From the front desk, to the nurses and doctors, everyone was kind, helpful, and genuinely made an effort to make me feel comfortable and help when I needed something. Especially Anna, I had a lot of issues with my injections, and when some things would change on my injection days and she always would go and ask someone or get me connected to a nurse quickly. . That stood out to me the most because great customer service is something I really value. Within my experience, Dr. Lipskind and his team were my Fertility group The only downside was the patient portal—it can be a little confusing to navigate, and I wish it was more user-friendly. Other than that, especially given the time crunch of needing fertility preservation before starting cancer treatment, I had a very positive experience and would absolutely recommend this clinic.

I had a great experience with Anna at ACFS. She was incredibly helpful, patient, and responsive throughout the entire process. Even when there were scheduling changes, she handled everything smoothly and made sure I was taken care of. Her communication and customer service were outstanding, and it gave me a very positive impression as a new patient for my upcoming appointment. I truly appreciate all her help. Thank you, Anna, for your kindness and professionalism! Update:05/20/2026 I had such a wonderful experience with the doctor Reshef during a virtual appointment as a new patient for me and my husband. He was extremely professional and knowledgeable, and he took the time to explain every step clearly with no rush, which made me feel comfortable and reassured. He was also very kind, respectful, and friendly throughout the visit. I truly appreciate his care and highly recommend booking with him. I’m really hopeful that everything goes well and that we’re blessed with a baby soon. To everyone going through this journey, I see you, and I’m wishing you all the love and luck in the world.stay positive and stay strong.♡ Update:05/31/2026 I know there have been many updates, but I felt it was important to share my experience and appreciation♡ I had a great experience with the ACFS team, especially Stevi, who helped with scheduling everything. He was very helpful, organized, and professional, and made the whole process smooth and stress-free. He took the time to explain everything clearly and made sure I felt comfortable and informed. His customer service was outstanding—you can really tell he cares. Kudos to you, sir! Highly recommend. Thank you so much for everything!

I scheduled an appointment with a Doctor for Monday, May 18th. On May 11th, I received seven separate communications requesting payment prior to my appointment. I made the requested payment of $176.16 to Arizona Center for Fertility. Two days later, on May 13th, I was contacted and told I would need to reschedule with a different provider. I chose not to move forward because I had specifically done extensive research to find the Doctor, received personal recommendations, and wanted time to research any alternative providers before agreeing to reschedule. During that call, I was told my $176.16 payment would be refunded. Understanding refunds can take time, I waited a week before following up. On May 20th, I called billing and left a voicemail, but my call was never returned. This morning, I received a receipt via email for $176.16 again. At first, I assumed it was simply documentation from my original May 11th payment, but the receipt shows today’s date, which created more confusion and concern. I have since called billing again and left another voicemail but still have not received any clarification. My experience has been frustrating due to the lack of communication and follow-through. I am still waiting for confirmation regarding the status of my original refund and an explanation for why I received another receipt for the same amount. I expected clearer communication and more responsive customer service throughout this process.

We had a very disappointing experience with this clinic from start to finish. Over the course of a year, there were multiple issues that ultimately led us to seek care elsewhere. Blood draws were consistently difficult on several occasions, (I am type 1 diabetic and get my blood drawn every 3 months and have never had an issue, not once) both phlebotomists missed my vein multiple times, which was not only physically uncomfortable but also concerning from a clinical standpoint. Additionally, many of the medical assistants seemed unsure or inconsistent when answering questions, which made an already stressful process even more frustrating. The overall experience felt very impersonal. Fertility care is an emotional and vulnerable journey, and at no point did we feel genuinely supported or cared for as patients. Instead, interactions often felt transactional. After a year, we made the decision to switch to a different clinic, and the difference has been night and day. Our new provider has shown us what compassionate, attentive, and patient-centered fertility care should actually look like. This experience was discouraging, especially as our introduction to fertility treatment. I hope this clinic takes feedback seriously and makes meaningful changes to improve both patient care and communication.

Dr. Lipskind is the best doctor I have ever been under the care of. He is kind and empathetic when things get hard, and he helped bring my two beautiful boys into this world. We are forever grateful for Dr. Lipskind, his amazing nurses, and will continue to recommend him to everyone who is need of an extra hand through their infertility journey.