Carolinas Fertility Institute – Charlotte

I cannot say enough wonderful things about Carolinas Fertility Institute. Today was my embryo transfer day, and the entire experience was absolutely incredible. Great Service: From the moment we walked through the doors, the atmosphere was warm, organized, and incredibly reassuring. They handle every detail with so much care, which takes a massive weight off your shoulders on such an emotional day. Great Team: The entire staff—the nurses, the embryologist, and the doctors—feels like a family that is entirely invested in your success. They were so patient, answered every single question, and made sure my partner and I felt supported, informed, and comfortable every step of the way. Great Treatment: The level of medical expertise here is top-notch. The procedure itself was smooth, calm, and handled with the utmost professionalism. Going through fertility treatments can be such a stressful journey, but CFI makes you feel like more than just a patient. They give you hope and treat you with genuine kindness. We are so incredibly grateful to the whole team!

I had a great experience at this clinic and will return for future fertility needs. We thought highly of the nurses and doctors, especially Dr. Mesen. I now have an almost 2.5 month old! Very thankful for their care.

If I could give 0 stars - that would be my rating. I am sharing concerns about my experience, particularly regarding organization, communication, and coordination of care during 2 IVF cycles in both December of 2025 and March 2026. Throughout my treatment, there were repeated breakdowns that made an already stressful process significantly more difficult. I experienced delays in receiving results on multiple occasions, including instances where results had been available for several days before being communicated to me. This has happened more than once. Additionally, I was contacted by different nurses regarding the same results, without awareness that the information had already been shared. This repeated lack of internal coordination has been frustrating and has me questioning my decision to choose them as my provider. During my second egg retrieval cycle, a change in my protocol was not communicated to me in advance, which left us completely confused on the day of the procedure. While the doctor did apologize—and I do appreciate that acknowledgment—the situation created unnecessary stress and has impacted my overall trust in the process and care team. I was also troubled by a recent interaction in which it was stated that we had already gone over the “most likely results,” suggesting that further discussion was unnecessary. Given the complexity and emotional weight of fertility treatment, that response felt dismissive and did not reflect the level of communication and support I expected. I entered this process fully aware of my prognosis and realistic about potential outcomes. However, I did not expect that to influence the level of communication, coordination, or attentiveness in my care. Unfortunately, my experience has left me with severe regret over choosing them as my clinic. Clear, timely, and coordinated communication is critical in a delicate process like IVF.

We had a little bit of a bumpy start before IVF but things seemed to change. The nurses and Dr Mesen have all been absolutely incredible. Heather has been our primary nurse and she is such a blessing, honestly. Since we started IVF the time has honestly flown by and as hard as the process is mentally, it’s much easier with an amazing team on your side. Hoping to graduate next week but we look forward to making future babies with them, as well! 💜

We are so grateful for Dr Mesen and the amazing nurses and staff at CFI! Over the course of 16 months we received compassionate and individualized care. We truly could not have pictured a kinder staff, who went out of their way to ensure we felt heard and comfortable through each step on our path to parenthood. We highly recommend Carolina’s Fertility Institute!