WEILL CORNELL MEDICINE – TRIBECA

I received this recommendation from a close friend. My hopes were high, however the experience has been disappointing on every level. First of all, they charge about $1,000 for about 15 seconds with the MD. I have a certain expectation about this price point and the highly personal and intimate condition this institution is presumably attempting to treat. Capitation care does not cut it. It becomes apparent fairly quickly this is first and foremost about profit. I had pre-cert procedures to get done; Pfeifer MD claimed I did not complete one of these and would have do "come back and start over". Looked into it and actually I did complete it...but I guess why not lie to me and be able charge me another $2,500 for a do over. Second, there is a factory, militarized feel to this place. No one knows your name, they certainly do not know your chart and when the nurses with attitude call, they have their marching orders to tell you a singular protocol. Any questions are met with cricket silence..because you are just a billable number with a uterus here. Third, Pfeifer MD does NOT have a good bedside manner. If you disagree or worse ask a question she is very defensive. Again at this price point and in the specialization of fertility, a dose of humble humility would be nice. I have had fairly routine challenges along the way and her response was vacant and refers me to the constantly rotating nursing team (not sure I have ever spoken to the same nurse twice over 6 months) and to prescribe me hormones contraindicated for fertility. Hmm. Given the military theatre like setup I have no earthly idea how/where/how much it costs to ask a question on a prescription order. This leads me to my final comment about WC and it relates to the Billing arm of this operation. A comment above notes this and anyone considering WC should be aware that you are signing away key rights just to be seen here. Then when you do pay, you get the following "notice" from WC attorney block: "In accordance with NYS General Business Law 519 (a) take notice that when you pay with a credit card, you will be ""foregoing"'" certain state and federal legal rights that apply to medical debt, including protections for interest rate limits, credit agency reporting, wage garnishment and property liens" Stay with me here. by paying with a Credit Card at WC you are ceding your state and federal rights when it comes to medical billing which were created due to medical billing abuses being so rampant. It just does not sound very patient centered to me. Combine this with the fact that there billing arm is moronic and it is a recipe for disaster. Hard pass,,I would NEVER RECOMMEND this place to an enemy much less a friend. WC should be ashamed of themselves for so insiduously manipulating a woman's hope of a child to extract maximum financial gain.

First and foremost, read all documents asked to be signed before treatment. Although WC is an "in-network" provider for fertility services for UHC, there are many costs they will try to get you to prepay for. These services may be covered under your insurance, please always check first! If you sign a prepayment form and make payment, even if you submit the expense to your insurance, they cannot help you recover the amount above and beyond the "covered" amount. In my case I was charged $415 for services which my insurance said only should cost $33. Because WC makes you sign a prepayment liability form, they do not have to honor the $33 price agreement. If you use their services, which are "fine" please be aware of the documents you sign!

I had never written a review before in my life, but I felt compelled to write this one because I’m truly very satisfied with everything. I read a recommendation about Dr. Irani on Reddit, and when I called Cornell, he had availability for the next day. I decided to give it a try, and it was the best choice! I loved the care and attention from his team. They took such good care of me. We had a great outcome with the egg freezing process, and I’m very happy with the entire experience and Dr. Irani’s service. My husband and I highly recommend him!

Extremely Frustrated and Deeply Disappointed with Billing Department at NewYork-Presbyterian I rarely leave reviews, but the level of incompetence and negligence I’ve experienced from the billing department deserves to be called out. I had my PGT cancelled on May 9, 2025, which was Day 4 post egg retrieval—well within the full refund policy. I expected a smooth refund process based on their stated 2–3 week timeframe. Instead, it’s now June 27, and I still haven’t received my refund—nearly TWO months later. I followed up on June 16 and spoke with a representative who casually informed me that my refund had been “pending since May 23, not sure why is it taking long.” She didn’t escalate it, didn’t push it through. Just told me to “call back in a week.” Today is June 27, and I had to call AGAIN—only to hear from another rep that it’s still pending, and hasn’t even been sent to the refund department. That’s outrageous. Today’s Rep said she will froward it to refund department. What’s the point of having a “refund policy” if it’s completely ignored? Why tell patients 2–3 weeks when you clearly don’t intend to honor that? And the worst part—they don’t call you back. Even when they say they will. This kind of disorganized, unprofessional, and dismissive behavior is the LAST thing I expected from a hospital under the name NewYork-Presbyterian. You are dealing with patients who are going through enough stress—why make the financial aspect a never-ending chase? I’m beyond disappointed. Do better.

Gia Armani

☆☆☆☆☆ 5.0 · 6 months ago

Verified

I come here for my regular checkups during the IVF process. It has been speedy — the blood collection process is organized, and the wait time for ultrasound is low. I recommend this location!

Cadera Rand

☆☆☆☆☆ 1.0 · 11 months ago

Verified

Not the best. It’s a very unorganized process.Veronica has no idea what’s she doing and is learning as she goes. Dr Grill wasn’t my cup of tea I felt like she wasn’t very efficient or welcoming for someone with her amount of experience.

i saw Dr. Pfeifer for a daily blood check/ultrasound and her bedside manner was amazing! i only saw her for a couple minutes for the ultrasound but she communicated what she was looking at, made me feel comfortable and had a kind disposition. Dr. Stuart is my regular dr but i have come here for my daily check through egg freezing.

Mariuxi [Mary-ook-see] Tapia

☆☆☆☆☆ 5.0 · a year ago

Verified

i saw Dr. Pfeifer for a daily blood check/ultrasound and her bedside manner was amazing! i only saw her for a couple minutes for the ultrasound but she communicated what she was looking at, made me feel comfortable and had a kind disposition. Dr. Stuart is my regular dr but i have come here for my daily check through egg freezing.