Northwestern Medicine Center for Fertility and Reproductive Medicine Oakbrook Terrace

I’ve been coming to northwestern for quite some years now. Never had I experienced what I experienced today. I went for just blood work an one of the secretary named Laurel told me that it was nice and quite and she will like to keep it that way for other patients just because I had my kids with me but they weren’t making hardly any noise. Which blew my mind. This is a place that helps parents have kids they should love kids and welcome them not feel unwelcome. For this reason only I will go else where. I refuse yo come back to oak brook. Very disappointed on their quality of service specially for parents. I wish they had another location near me to go to instead of this one. Today 5/7/2026 needed to go for an ultrasound and again the same secretary had issues with me.. I am not sure what’s going on or why she’s like that. I go in answered a call I got and she came up to me to tell me I couldn’t be talking inside the office on my phone. My blood was boiling so she told me to step outside. What in the world.. I think either she had something against me or she is racist. This is going over board. Because of her getting me so mad my blood pressure was super high. So I told the nurse what happened and she said she will tell their supervisor. I just don’t think a person like that should work their. If everything bothers her then stay home in your comfort zone. Why make everyone else’s life impossible. Clarifying there wasn’t anyone in the lobby either. There isn’t any posters stating I can’t be on the phone while waiting. Since there is cameras I will like the manager to go through them. I wasn’t bothering anyone or loud either.

I scheduled my husband an appointment here. All of our doctors are through Northwestern. The last on the phone mentioned nothing about insurance, when making the appointment a month ago. When we showed up, they apparently only take PPO, not HMO insurance. That would've been very helpful to know BEFORE scheduling & showing up in the middle of a work day! Not impressed. Thanks for wasting our time!

Scheduled an appointment for today. Was not notified that my insurance wouldn't cover these labs when scheduling. Canceled appointment last minute. Not happy with end result. It would've helped if they said they don't take my insurance when booking the appointment a while back. They only looked at my wife's insurance, not mine. It also took about 6-8 calls into the office line to figure that out.

First time I came here was for an ultrasound appointment. As soon I walk in I was greeted by a friendly lady in the front desk then she proceeded to register me and the process was very smooth and fast. This Clinic is very nice, clean and modern. Love how they disinfect their ultrasound machine probe first time I see that. The clinical staff are very friendly and making sure you feel comfortable. They also play nice music while you waiting in the waiting area.

Excellent experience! This was the third RE doctor / clinic I went to, and the experiences I’ve had here have been so much better than any of the other clinics. I would definitely recommend!!! As a patient here you have access to the entire Northwestern Medicine organization; Northwestern Hospital and medical group is great, they understand and keep up on new technology and medical procedures, and have great facilities. Dr. Lia Bernardi is my RE here, and I absolutely adore her. She is very knowledgeable and knows her stuff, up-to-date on current technology and medicine, and yet listens to her patients and what they need / want. She’s empathic and yet very professional and skilled. Couldn’t recommend her and this clinic more! — Also, when you’re going through infertility treatments, it can be a very stressful process where you have to come in constantly, where your cycle is unpredictable etc. So it’s nice that even if your cycle mandates you come in during the weekend that the Chicago office is has weekend hours. I had issues with days/hours in this regard with a previous clinic which can make it so that you lose entire cycles. There’s nothing about this clinic or dealing with Northwestern that I can say that has been negative!