Stanford Fertility and Reproductive Health Services – Sunnyvale

Do not freeze your eggs here; they are requiring patients to transfer eggs after 5 years. Clinics do not accept transferred eggs because the transferring process destroys eggs. The doctors and staff know this, but this is what they chosen to do to make room for more eggs and maximize profits. They have partnered with a provider in different state to transfer frozen eggs, which means the eggs will be transferred twice, if you can find a clinic to accept them. I chose Stanford for the name and figured they would at least have a backup generator in case the electricity failed, so the eggs would not be destroyed. Never did I think my eggs would be kicked out and effectively unusable. As other reviewers have noted, the entire clinical operation is focused on coding and billing anything they can to increase revenue. There is no focus on patient care to a level that raises to malpractice. I ran out of my medication during my cycle and realized on Friday morning that I would not have enough for the weekend. I repeatedly called the nurse hotline all day and left multiple messages asking them to send over the prescription. I went to the pharmacy at lunch, which is only open during the week and the only place to get the medication. The pharmacy called repeatedly as well. I came back an hour before the pharmacy closed, and no prescription, no call back. I adjusted my own dose to use an equal amount for the days over the weekend. Go anywhere else. I cried in the waiting room every time I was there. My stomach recoils when I get any communication about my frozen eggs.

The Stanford staff is great. Nurse practitioner, Robyn, is very kind, supportive, and a great listener. Phlebotomist, Sandra, is incredibly gentle. I did not feel the needle at all.

I highly recommend Stanford Fertility. At age 34, my husband and I chose to freeze embryos, which allowed me to return to school for my nursing degree without the fear that I might lose my ability to have children later in life. That decision turned out to be life-changing. Now at age 40, Stanford Fertility has given my family so much joy. We have a healthy, happy 22-month-old son, and I am currently 7 weeks pregnant with our baby girl. We are about to graduate to obstetrics, a milestone that still feels surreal. Because my father passed away when I was very young, I do not know much about my family medical history. Stanford’s genetic testing gave us tremendous peace of mind. We were able to screen our embryos for many genetic conditions in addition to my own genetic testing, which helped us move forward with confidence. We worked closely with Dr. Nakajima, Dr. Milki, and the entire Stanford Fertility team. They always made me feel comfortable, took the time to explain each step, and treated us with compassion and respect throughout the process. We chose Stanford Fertility over other programs because of Stanford’s rigorous hiring practices, and we truly believe they employ the most exceptional physicians and staff. We are deeply grateful for the care we received and for the joy Stanford Fertility has brought to our family.

Our experience so far has been quite positive so far. The doctors and nurses we’ve interacted with have been excellent, and the quality of care has been consistently good. That said, communication can definitely be improved, especially around billing and other administrative things. The back-and-forth on the Mychart app can get a little tiring, and you do need to stay on top of follow-ups. But in fairness, responses have been reasonably prompt most of the times.

I should have trusted the reviews!!! One year back and forth and I never once saw my dr (Dr Lathi) in person!!! Horrible communication. I had to have my friends who have done the same process with other firms, explain to me what to expect!! The procedure was finally done and i was having a lot of pain. The dr on call wouldn’t care less about the pain and would hear only half of what I had to say given all the kids noise. While on the call with a nurse (different nurse every single time), a doctor comes into the room and has the nurse change the injection!! Just like that! This is how random the process is. A patient is just a file to this team which gets handled by whomever happens to have a moment. Stanford healthcare is just a name at this point…. It’s absolutely frustrating, sad and concerning to be taken care of, like this! Thankfully we had a good insurance but I feel horrible for an individual who has to go through this and pay out of pocket too… After all, I blame myself for not trusting the reviews before I started with them… Please do yourself a favor and pick another center. Don’t let the name fool you… the building, the machines, 500 different random staff and an unnecessary difficult process doesn’t help you - a kind doctor who cares would be all you need… 🙁 i am very sad for having left my body to be treated by such incompetent team… Take a moment to look at the response they have copied and pasted to all the unhappy reviews… this is the same care you might get from them if you are lucky and get any response at all!!!