Conceptions Reproductive Associates of Colorado

molly early

☆☆☆☆☆ 5.0 · a week ago

Verified

Such a thoughtful, passionate and intelligent team. They take your personal journey details very seriously and account for everything when building your protocol. They listen and they adjust as needed. I felt supported throughout the entire process. Highly recommend Conceptions for anyone struggling in their fertility journey. I appreciated that they have multiple locations that allowed for flexibility in regularly (often daily) appointments. Dr Greene was available and along for the entire time and the staff of nurses and admin are all responsive and supportive as well. We’ll have Conceptions to thank forever for helping us start our family.

Brian Nguyen

☆☆☆☆☆ 4.0 · a month ago

Verified

Dr. Greene and the providers are wonderful! Would gladly recommend Dr. Greene and his medical team. Billing staff is terrible. There were numerous billing issues with our care that required multiple follow ups to be corrected or to point out that they made errors in billing our insurance and to request refunds for erroneous charges.

A J

☆☆☆☆☆ 1.0 · 2 months ago

Verified

Do not go here. My husband and I regret the 2 years we spent at Conceptions (2022-2024). We saw red flags from the very beginning but looked past them because we wanted answers. The two doctors we had were both terrible to work with, the billing department is a nightmare, and I was in a constant state of needing to advocate for myself or mistakes would be made. GENERAL CARE: The clinic made so many mistakes and missteps in my care, some of which delayed our timeline. I once was given the wrong prescription and was on the pill for 3 days before a nurse called to tell me about their error. There was no apology, it was made to be a casual no problem ordeal. The clinic ordered incorrect labs and often forgot to call me to start medications, which always left me doubting the care I was receiving. By the end of 2024, I lost all confidence in this clinic. BILLING: This department feels like it’s designed to confuse and frustrate patients. You will only receive bills in the mail, and you can only pay them over the phone- good luck getting someone to answer. When we had our IVF consultation, we were not told about how billing works. The first time I heard from the billing department, I was sent a portal message with a $8,000 bill that said it was due that day. What’s crazy about it aside from the obvious is that I had not heard anything from my medical team, so I was receiving a bill for care that wasn’t even planned yet. The whole clinic feels like its main priority is money, not caring for patients walking a very traumatic and difficult road. DOCTORS: Our first meeting with Dr. O in 2022 was terrible. It was evident she was reading our medical information for the first time in the appointment and was not prepared. Without talking about any treatment plans she asked us about getting a very expensive genetic test done and when I expressed hesitation, she bluntly asked us why in a very accusatory tone. It felt like a “gotcha moment”. I could go on with a lot more detail, but to put it plainly, I found Dr. O to lack empathy and consideration. When we decided to move away from IUI and pursue IVF, we requested to switch to Dr. Greene. Our first meeting with him felt like a better fit. He thanked us for giving Conceptions another chance and said to let him know if we had any concerns. We finally thought we were on a better path until we ran into some of the issues I covered above. I decided to message Dr. Greene our concerns in detail and stated we want to move forward but expect more attention to detail in our care. Instead of being reassured, Dr. Greene replied by saying “most of our patients find the level of organization / support to be appropriate.” He even went on to say they track the Net Promoter Score (whatever that is) because they want to satisfy their patients. His response was our last straw. Dr. Greene’s response completely invalidated our experience and tells us we should accept mistakes and missteps in this emotional, expensive, and detailed process. All we wanted was a simple apology for the errors and a promise to do better and he couldn’t. It feels like our first meeting with him was all a façade. For two years I thought the care we were receiving from Conceptions was unfortunately normal and we just needed to roll with the punches, but that has been proven wrong repeatedly at our new clinic. We are now at a clinic in northern Colorado and are blown away by the care we are receiving. Our new doctor is passionate about his work and has made us feel excited again. We feel like he is in our corner and wants this to work. Leaving Conceptions was the best decision. I will never recommend this clinic to anyone.

Dayla Kelley

☆☆☆☆☆ 3.0 · 3 months ago

Verified

This location is the best to me personally. The staff is friendly and welcoming. However, my husband has not had the same experiences as I have had. We saw Dr. Chiang. She was friendly and very responsive. The process is long and tiring. The accounting team has to be micromanaged which was the hardest part to handle. We had to double check to make sure that there was transparency and everything was ran through insurance. Once we got pregnant, our OB appointments were a bit odd such as to being able to see the ultrasound or hear the heart beat, but got photos at the end.

Abby Wells

☆☆☆☆☆ 5.0 · 6 months ago

Verified

Every single person I’ve encountered at Conceptions has been incredible. I mainly visited the Lafayette clinic, but have been to nearly every clinic for various tests or procedures, and each clinic is great. Dr. Chiang is so knowledgeable and really took the time to explain each step of my care to me. I really appreciated how she never sugar coated anything, but still delivered information in a compassionate way. I truly felt like I was in great hands with her! The nurses I worked with the most were Alex and Jessica - both of them are incredibly helpful and thorough at explaining exactly what to expect in each step of the IVF process. I happened to have most of my ultrasounds with Gina, who is also great. She always made me feel at ease and has always been so kind. Truly, every person I’ve encountered has been phenomenal. While so excited to be able to “graduate” from Conceptions, my husband and I are so sad to leave the excellent care we have received here!